Overall utilization of the service
Activities to promote healthy living within the framework of the principles of justice and equity and to benefit from preventive health services
Selecting and changing the organization
To choose and change the health institution and to benefit from the health services provided at the health institution of his/her choice
Recognizing, selecting and replacing staff
To learn, select and change the identities, duties and titles of physicians and other personnel who will and are providing health services
Consent and Authorization
Obtaining consent in medical interventions and benefiting from the service within the framework of consent
Security
Receiving health care in a safe environment
Respectability
To receive friendly, kind, compassionate health care with respect, care and attention
Visit
To accept visitors in accordance with the procedures and principles determined by institutions and organizations
Right of application, complaint and lawsuit
In case of violation of their rights, to exercise all kinds of application, complaint and lawsuit rights within the framework of the legislation
Continuous service
He/she has the right to health care for as long as necessary.
Access to services in equality
To receive services regardless of race, language, religion and sect, gender, political opinion, philosophical belief, economic and social status
Information
To learn about all kinds of services and facilities
Request Information
To request all kinds of information about his/her health status verbally or in writing
Privacy
To receive all kinds of health services in a confidential environment
Reject and stop
Refuse treatment and ask for it to be stopped
To be able to fulfill religious obligations
To fulfill their religious obligations to the extent of the facilities of the organization and within the framework of the measures taken by the administration
Comfort
To receive health care in an environment where all hygienic conditions are provided and all noisy and disturbing factors are eliminated
Having a companion
To request to have a companion within the scope of the legislation, the possibilities of health institutions and organizations and if deemed appropriate by the physician
Protective measure
Every individual has the right to receive appropriate care to prevent disease. To achieve this goal, the task of health services is to ensure that everyone benefits from health services and the results of scientific research and technological innovations.
COMPLAINT MANAGEMENT :
All opinions and suggestions provided by our patients are very valuable to us. These opinions are carefully evaluated by our relevant department managers and contribute to improving our service quality day by day. Decisions and results taken after the evaluation are returned to the patient who reported to the department.
